Help

Searching for items:

Enter key words relating to the images you seek. The search engine is NOT case sensitive.

If you are after a range of images from a specific place or category, try searching the mini collections. A mini-collection is a pre-selected images grouped into specific categories such as Events, Food & Wine, National Attractions, Outdoors, Scenic Canberra, Sport and more.

If you are not using images for tourism-related editorial, you may wish to avoid paying a fee by selecting some of VisitCanberra’s 50 free images. Free images can be identified by entering the term “free” into the search box.

If you are not a registered user of the image library, you will still be able to view VisitCanberra’s 50 free images. Note that these images are not available for download unless you are a registered user.


Ordering Items:

When you find an item you wish to order, place the item in your basket. You can do this by clicking on the basket image ( ) or by clicking on the image itself and then selecting “Add this item to my basket”.

You can remove any items from your basket by selecting the item and clicking “remove”.

To place your order, click “Proceed to Quotation”. You will need to confirm the details of the project for which you are using the images.

Your order will then be sent to the image library administrator for approval. You will receive an email advising you once your images have been approved.

VisitCanberra endeavours to process all requests within 24 hours, and response times are generally much faster than this. Journalists on deadline may contact VisitCanberra’s image librarian at tourism.images@act.gov.au for urgent processing only.

If payment is required, you will be taken to a secure e-commerce payment facility, where you can pay by credit card.


Downloading Items:

Once you have received confirmation of your order, and have paid (if applicable), log in to the image library and go to your “Orders” page.

Click on the order number and follow the prompts to download your order. Items will be available for download for 28 days.

The Your Orders page also records any orders that you have made but are yet to be approved or paid for (if applicable).


Paying for Items:

Images are free of charge if:

  • The purchaser is a member of the media using the image for tourism-related editorial
  • If the image is one o fVisitCanberra’s 50 pre-selected free images. These are identifiable by entering the term “free” into the search box.
  • VisitCanberra (at their discretion) agrees to waive the purchasing fee for a specific reason.

 


Lightbox:

A lightbox allows you to manage your items before you decide to order.

You can organise your selections into a group (lightbox), which can then be emailed to other people for information, discussion or review.

The recipients will not need a username and password to open the lightbox. When you are satisfied with your selection you can send materials from your lightbox to your basket and proceed with your order.


Terms and Conditions:

All image library users must adhere to the Terms and Conditions.


Technical Help:
Cookies

Cookies are small amounts of information stored on your computer by Internet sites you visit.

You must choose to accept the cookie when prompted, in order to log in to this site.

Please log in to the site again after changing the cookie setting.

How to setup cookies for MS Internet Explorer™

  1. Go to Tools -> Internet Options -> Privacy -> Advanced
  2. Choose "Override automatic cookie handling"
  3. Choose "Prompt" for First-party Cookies
  4. Choose "Prompt" for Third-party Cookies

This setting will allow you either to accept or reject the cookies.

How to Download a digital Image file

If you are having problems downloading please check with your administrator to see if there are download restrictions in place with your network or ISP before contacting the Help Desk.

Using Zip, a public domain software product that uses non-lossy compression, the images are compressed so that they can be downloaded directly to your desktop in less time.

You will require software to unzip (expand) the images you have downloaded from the site. Using WinZip™ or StuffIt Expander™ you can expand the file back to its original file size. If you don't have WinZip or StuffIt Expander™ you can download the software from the Internet for free.

Download WinZip™ for Windows™
Download StuffIt Expander™

How to expand a compressed file using WinZip:

  1. Click the 'Download image' button
  2. When the dialog box appears select "SAVE". DO NOT select "open".
  3. Locate the file on your hard drive and double click it.
  4. A WinZip window will appear. Click 'I agree'
  5. Highlight (one click only) the image file and select 'Extract' from the top menu bar
  6. Select the location to store the image and click the 'Extract' button
  7. The expanded file will be saved to the specified location

How to expand a compressed file using StuffIt Expander™:

  1. Click the 'Download image' button
  2. Save the file to your hard drive
  3. Launch StuffIt Expander™
  4. Select 'Expand' from the menu bar
  5. Select the .zip file and click 'Open'
  6. The .zip file will convert to an expanded file that you can double click to open or simply drag and drop the .zip file onto the StuffIt Expander™ icon to expand it.

If you have difficulty downloading files, your Internet connection may be busy. Please try again within [48] hours from Your Orders page.

Latest Browsers

Some areas of this site may not display correctly on older versions of Internet Explorer.

For all technical enquiries please contact the Help Desk.

Printing

If your printer clips the side of the page when printing from this site (eg lightboxes) try one of the following:

* in Page Set Up, set margins to zero or the smallest size allowed
* in Page Set Up, choose landscape instead of portrait
* in Page Set Up, choose "shrink to fit" if that option is available. or, if the above techniques do not help,
* copy the web page (Control-A then Control-C) and paste it (Control-V) into Outlook or Outlook Express, Save the email and Print the email.